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Blackboard Collaborate: Known issue

The new version of Blackboard Collaborate is causing Mac users to see the side panel (which includes the chat, video, and participant panels) without the whiteboard/content pane, as shown below:

Whiteboard missing - need to drag out with cursor[1]

The simplest workaround is to hover your mouse over the right-hand side of the pane and drag it out when the two-sided arrow appears. Then, your content pane will be restored.

This page also includes two other solutions, including directions on how to delete your Collaborate.preferences file, which will permanently fix the problem.




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