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“Sorry, we do not think you are logged in to SafeAssign” error

If your student sees an error that looks like this:


“Sorry, we do not think you are logged in to SafeAssign. Your session may have timed out. If you have received this message in error, please contact your system administrator.”

Blackboard says this could be due to one (or more) of the following:

  1. Needing to clear the browser cache
  2. Not allowing cookies
  3. Not allowing mixed-mode content

To fix the issue, first try clearing the browser cache. See this post for information on how to clear the cache of all compatible browsers.

Then try allowing cookies:

  1. Internet Explorer: Tools > Internet Options > Privacy Tab > Advanced > Override automatic cookie handling > Accept first & third-party cookies
  2. Firefox
  3. Chrome
  4. Safari

Then try enabling mixed-mode content:

  1. IE: Scroll to bottom of screen and select “Show All Content”
  2. Firefox
  3. Chrome
  4. Safari: Should not be blocking any by default so there are no problems with this setting
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