Prompted for Authentication when downloading an Office document?

IE users: A bug in Blackboard causes a prompt requesting your username and password to pop up when opening a document created with Microsoft Office, versions 2007-2011. This includes PowerPoint, Word and Excel documents. You can click cancel whenever this appears, and your document will open normally.

This bug is slated to be fixed in Service Pack 8, but in the meantime, you can implement the following workarounds:

  • Try a different browser. Use Firefox or Google Chrome and you won’t be prompted.
  • Right-click on the link and select “Save Target As…” to download the document to your computer. Open the document from your Downloads folder or wherever you saved it, and your document will open without prompting you.
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