What should you do if:
- your students’ Turnitin attempts are missing from the Grade Center?
- you aren’t seeing matching percentages?
- grades aren’t syncing from Turnitin to Blackboard?
To fix this, you’ll need Force Refresh submissions. Click the Refresh button, then Force Refresh Submissions.
Turnitin’s website also delineates the difference between Refresh and Force Refresh submissions:
Refreshing the submissions inbox will look through the current submissions that are in the inbox and check for any changes. If there is something different it will refresh the inbox.
Force Refresh Submissions
Forcing the submissions inbox will refresh every submission inside it, even if they haven’t changed.