VoiceThread “signature for authentication error”

Are you receiving the following error when attempting to create or access a VoiceThread?

Screen Shot 2016-02-12 at 11.57.19 AM

“VoiceThread believes there is an error:
Your signature for authentication is invalid. Please try again, or contact VoiceThread support.”

To fix this, remove all formatting or hyperlinks in your VoiceThread. VoiceThread support confirmed that this is a Blackboard-related error that is slated to be fixed in the next update of Blackboard. (If you need to include formatting or hyperlinks, include them in a separate Blackboard Item.)

If this still doesn’t work, try re-creating the VoiceThread.


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