VoiceThread “signature for authentication error”

Are you receiving the following error when attempting to create or access a VoiceThread?

Screen Shot 2016-02-12 at 11.57.19 AM

“VoiceThread believes there is an error:
Your signature for authentication is invalid. Please try again, or contact VoiceThread support.”

To fix this, remove all formatting or hyperlinks in your VoiceThread. VoiceThread support confirmed that this is a Blackboard-related error that is slated to be fixed in the next update of Blackboard. (If you need to include formatting or hyperlinks, include them in a separate Blackboard Item.)

If this still doesn’t work, try re-creating the VoiceThread.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s