LockDown Browser Help Center

The Help Center for the LockDown Browser is a new feature that enables students and help desks to more easily troubleshoot technical issues with a student’s computer. The Help Center button will appear on the toolbar in LockDown Browser once a student has accessed a course in their LMS

helpcenter-toolbar (Will Look like this)

The Help Center on the LockDown Browser also contains 3 areas for help:

  • Pre-exam Webcam Check – Enables a student to check their webcam functionality, prior to an exam.
  • System & Network Check – Runs a series of diagnostic checks to make sure the student’s computer is functioning properly and meets the minimum requirements. The results of the system check can be emailed to a help desk for further troubleshooting.
  • Knowledge Base – This student-centric knowledge base provides answers to the top questions or issues that relate to using LockDown Browser and a webcam (ie. Respondus Monitor).HelpCenter.png (It will look like this)

For more info an assistance on this new feature check out this link: More Lockdown Info

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